Privacy Policy

Recent changes to policy. Effective from date: November, 22, 2024.  

Except as otherwise stated, this online privacy policy applies only to information collected through our website and not to information collected offline. When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

We use a variety of security measures, including SSL, encryption, and authentication tools, to help protect your information. We do not retain your Personal Information for longer than is necessary for our business purposes. When we no longer need your Personal Information, we will dispose of it safely.

Please read this Privacy Notice carefully so that you have a clear understanding of how we collect, use, otherwise handle and protect your Personal Information in connection with your use of the Services. IF YOU HAVE OBJECTIONS TO THE PRIVACY POLICY, YOU SHOULD IMMEDIATELY DISCONTINUE USE OF THE APPLICABLE SERVICES AND FOLLOW THE PROCEDURE DESCRIBED IN THE SECTION ENTITLED “YOUR PRIVACY RIGHTS.”

Device information

Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.

Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.

Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels 

Disclosure for a business purpose: shared with our  processor Shopify

Order information

Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

Source of collection: collected from you.

Disclosure for a business purpose: shared with our processor Shopify, Google, and all other third-party processors. We may collect and use this information: 

Except as provided herein, we collect and use your personal and non-personal information for internal purposes only or for gathering aggregate and anonymized data. We may use, store, and process your information in the following ways:

To enable you to access and use the Services.

To conduct routine business operations such as billing, identification, authentication, contact purposes and general research. As part of our routine business operations, we may transfer your Personal Information to certain third parties with whom we contract for the limited purpose of providing services such as web hosting, email, and credit card processing. These service providers are obligated to protect your information, and they do not use your Personal Information for their own commercial purposes.

To employ internal marketing techniques such as tracking user preferences to provide a customized experience and communicating with you about Services, special offers, and other services, including those of our commonly-owned affiliates. Accordingly, you expressly consent to our providing your Personal Information to our commonly-owned affiliates for the authorized purposes set forth in this Privacy Policy.

To enhance the Services.

To comply with court and governmental orders.

To fulfill another legitimate interest, when not overridden by your interests or, where applicable, your fundamental rights and freedoms which require the protection of Personal Information.

When you otherwise consent for us to do so.  We may ask for your consent to process your Personal Information for a specific purpose that we communicate to you, for instance, to receive our newsletter and other such mailings you may be interested in. When you consent to our processing your Personal Information for a specified purpose, you may withdraw your consent at any time, and we will stop processing of your data for that purpose.

The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We do not share personal information with third parties without your consent, except as necessary to operate our business. This includes sharing information with affiliates and service providers for the purposes described in this Privacy Policy, complying with legal or governmental requirements, preventing fraud, verifying identity, providing customer support, processing payments or refunds, and delivering advertising services. Text message opt-in and consent data are excluded and will not be shared with third parties.

In the event of a merger, acquisition, or sale of assets, user information may be transferred as part of the transaction, subject to applicable law.

Customer support information

Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

Purpose of collection: to provide customer support and to resolve any technique issues related to ordering or your interaction with our brand and website.

Source of collection: collected from you.

Data Processing

When you submit third-party personal data through the Services, you act as the Data Controller and appoint us as the Data Processor solely for providing the Services. We will process such data only in accordance with this Privacy Policy and your instructions, implement reasonable technical and organizational safeguards required under U.S. law, restrict access to authorized personnel, and not use or disclose the data for any other purpose without your consent.

We may engage subcontractors or affiliated entities as necessary to perform the Services, provided they are bound by agreements requiring equivalent data protection. Upon termination of the Services or at your request, we will cease processing and return or destroy the third-party data.

You represent that you have obtained all necessary consents from data subjects whose personal data you provide.

The Site is not intended for individuals under the age of 18. We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

We clarify data is retained only for business purposes or extenuating legal or regulatory situations may arise in order to comply with laws.

Third Party Pixels and Cookies.  When you visit our website, log in, register, or open an email, we or our online data partners may use cookies, tracking pixels, and similar technologies to link these activities to the information they have about you, including your email address. These technologies may allow us (or our service providers) to send marketing and communications to your email address.

With Our Service Providers. We may share your personal data with third-party providers who perform services on our behalf. This may include vendors who provide products or services, payment processors, companies that handle our email communications, or those who help manage our website.

With Third Parties for Marketing Purposes. We may share your personal data with third parties for marketing purposes, such as delivering targeted advertising based on your interests. These third parties may use your data for their own marketing or for the marketing efforts of others.

To Comply With the Law or To Protect Ourselves. We may share your personal data in order to comply with legal obligations, such as responding to a court order or subpoena. We may also disclose information if a government or regulatory agency requests it, or if we are investigating potential fraudulent activity, such as fraud that may occur during a contest or promotion. If you win a contest or sweepstakes, we may also share your personal data with anyone who requests the winner's list.

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en.You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

FACEBOOK - https://www.facebook.com/settings/?tab=ads

GOOGLE - https://www.google.com/settings/ads/anonymous

BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads]

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

We take various security measures to ensure the safety of your Personal Data. While we strive to create secure, reliable, and trustworthy websites for our visitors, it is important to note that the Internet is not considered a fully secure environment. Therefore, we cannot guarantee the confidentiality of any Personal Data you provide or material transmitted via our websites or through email. As such, we are not responsible for the security of your Personal Data while it is being transmitted over the Internet to us.

We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers. We may also share personal information: To comply with legal requirements, such as subpoenas or court orders. To prevent fraud or protect our business.

We collect personal information that you voluntarily provide, including your email address, name, birthday and, if applicable, mobile phone number.

We may collect general information about use of the Services, such as what pages visitors access, the number of visits, average time spent on the Services, and other similar factors. This information is generally collected in aggregate form, without identifying any user individually, although IP addresses and Session ID in relation to downloads may be tracked as part of our fraud prevention efforts.

How can you opt-out, remove or modify Personal Data you have provided to us? To delete all of your online account information from our database contact support on our website.

If at any time you are uncomfortable with our use of your Personal Information for internal marketing purposes and for the purpose of creating aggregate reports, you may opt-out by email as described in “Your Privacy Rights.”

Note that if you opt not to provide us with certain mandatory information, then our products and services may be unavailable to you.

You may similarly opt out of receiving communications from us, although we may find it necessary to continue to communicate with you regarding your use of the Services.

 For our websites, you may set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of this Platform may then be inaccessible or not function properly.

If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below

Exercising Your Rights: To exercise these rights, contact us at [Your Email Address] or [Your Phone Number]. We will verify your request to ensure your privacy and security.

We do not knowingly sell personal information to third parties, including minors under the age of 18.

Your Privacy Rights

You may have certain rights regarding your personal information under applicable data protection laws. These may include the right to access, correct, or delete your personal information, to withdraw consent where processing is based on consent, and to opt out of certain communications. We do not sell personal information.

Requests relating to personal information may be subject to legal, operational, or security limitations. To exercise any applicable rights or ask questions about our privacy practices, please contact us using the information provided in the final section. We will respond in accordance.

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

We use the following cookies to optimize your experience on our Site and to provide our services.

_ab Used in connection with access to admin.

_secure_session_idUsed in connection with navigation through a storefront.

cartUsed in connection with shopping cart.

cart_sigUsed in connection with checkout.

cart_tsUsed in connection with checkout.

checkout_tokenUsed in connection with checkout.

secretUsed in connection with checkout.

secure_customer_sigUsed in connection with customer login.

storefront_digestUsed in connection with customer login.

_shopify_uUsed to facilitate updating customer account information.

_tracking_consent Tracking preferences.

_landing_pageTrack landing pages

_orig_referrerTrack landing pages

_sShopify analytics.

_shopify_sShopify analytics.

_shopify_sa_pShopify analytics relating to marketing & referrals.

_shopify_sa_tShopify analytics relating to marketing & referrals.

_shopify_yShopify analytics.

_yShopify analytics.

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.

From time to time, at our discretion, we may include links to third-party websites on our site to provide additional value. These third-party sites have their own independent privacy policies, and we are not responsible or liable for the content or activities on these sites. However, we strive to maintain the integrity of our site and welcome any feedback regarding these links, including any broken links. If you provide Personal Data through any third-party website, your transaction will be processed on that site, and the personal information you share will be governed by the privacy policy of that third party. We encourage you to review the privacy policies of any third-party websites you visit.

PLEASE NOTE THAT THIS POLICY DOES NOT APPLY TO THE PRIVACY OR INFORMATION PRACTICES OF ANY THIRD PARTIES. PURECLEAN PERFORMANCE IS NOT RESPONSIBLE FOR, NOR DO WE CONTROL, THE PRIVACY POLICIES OR PRACTICES OF ANY THIRD PARTIES, INCLUDING, BUT NOT LIMITED TO, PAYMENT PROCESSORS, ADVERTISERS, OR LINKS TO EXTERNAL WEBSITES. BY USING OUR SITE, YOU ACKNOWLEDGE AND AGREE THAT WE ARE NOT LIABLE FOR ANY DAMAGES, LOSSES, OR INCONVENIENCES RESULTING FROM YOUR INTERACTIONS WITH THIRD PARTIES, WHETHER ONLINE OR OFFLINE. IT IS YOUR RESPONSIBILITY TO REVIEW THE PRIVACY POLICIES OF ANY THIRD PARTIES WITH WHOM YOU INTERACT.

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Our services are not intended for individuals residing in the European Union. We do not commonly sell market, offer goods or services, or intentionally process international data. If you are a resident of the European Economic Area (EEA) or the United Kingdom, you have certain rights under the General Data Protection Regulation (GDPR) regarding your personal information. This section outlines how we collect, use, and share your data and your rights under GDPR.

We act as the data controller for any personal information you provide when making a purchase, browsing our website, or contacting us for customer support. This means we determine how and why your data is collected and used.

We use Shopify as our data processor to manage and process your personal information to fulfill our services. Shopify processes this data on our behalf and in compliance with GDPR.

As a data subject, you have the following rights under GDPR:

Right to Access: You can request a copy of the personal data we hold about you.

Right to Rectification: You can ask us to correct any inaccurate or incomplete personal data.

Right to Erasure: You can request that we delete your personal data, subject to certain conditions.

Right to Restrict Processing: You can ask us to limit the use of your personal data.

Right to Data Portability: You can request that we provide your data in a portable format.

Right to Object: You can object to our use of your data for certain purposes, such as direct marketing

Lawful Basis for Processing

We process your personal data based on the following lawful grounds:

Contract Performance: To fulfill orders, process payments, and deliver products or services.

Legal Obligation: To comply with applicable laws or regulatory requirements.

Legitimate Interests: For analytics, marketing (when permitted), and improving our services.

Consent: When you have expressly agreed to certain uses, such as email marketing.

Data Transfers Outside the EU

Your personal data may be transferred to and processed outside the EEA, including in the United States, where Shopify is based. Shopify employs GDPR-compliant safeguards, such as Standard Contractual Clauses, to protect your data. Retention of Data We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy unless a longer retention period is required by law.

PureClean Performance, along with its affiliates, licensors, and content providers, holds ownership of all trademarks, logos, and distinctive marks featured on the PureClean Performance websites. Unauthorized use, reproduction, or application of any of these trademarks, logos, or identifying marks by third parties is strictly prohibited without the explicit written consent of PureClean Performance.

Newsletter

By providing your email, you agree to receive educational, informational, and promotional emails from us. You may unsubscribe from marketing emails at any time. Transactional or service-related emails may still be sent as required.

By providing your email, you agree to receive educational, informational, and promotional emails from us. You may unsubscribe from marketing emails at any time. Transactional or service-related emails may still be sent as required.

We may use Shopify or other third-party service providers to deliver communications and manage email campaigns. These providers process personal data on our behalf and are permitted to use it only to perform services for us. We do not sell your personal information or share email addresses with unaffiliated third parties for their own marketing purposes. 

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. Updates will be posted on this page with the revised effective date.  Latest Update Nov 22, 2024.

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at support@purecleanperformnce.com or by mail using the details provided below:

PureClean Peformance, 70 SW Century Drive, Suite 100-230, Bend OR 97702, United States