Shipping policy

We know you want your products as soon as possible, which is why we are working toward same day processing and shipping.

Until then, orders are usually delivered in less than 5 business days. We ship all products via USPS and FedEx, which makes it easy for you to track your order’s progress.

Shipping is free order totals above $125.

Ready to get your hands on our products and improve your performance in less than a week?

In less than one week, you could be saying something like this:

"l just wanted to tell you how much I love PureClean Performance. Such a treat and love the benefits of using it before a workout!" -Carol Lenter

 “Since I have been on your program, this is the longest I have had a healthy stretch while training in a very long time. I am liking the results! Thanks.” -Mike Waring

"Because the Daily Dose packs are so easy and convenient, I’ve been able to take supplements regularly for the first time in my life. My husband and I travel quite frequently, and it was previously impractical for me to take anything more than a bottle of muti-vitamins along. But I can fit a full week's worth of Daily Dose packs into my purse. I can’t believe how simple it is to do something that’s so important for both my mind and my body.” -Marilyn Glaser

Orders placed during the weekends and holidays may experience one or two days delay due to higher demand and variable shipment processing times. Thank you for your understanding.  

Customers are solely responsible for all return shipping costs at all times. PureClean Performance does not reimburse or credit return shipping charges under any circumstances.

Customers are responsible for providing and confirming complete and accurate delivery address and all order information is correct at the time of order confirmation. Customers are responsible for setting and ensuring accuracy of their subscription shipments. Responsibility for the package transfers to the customer once the carrier confirms delivery to the address provided at checkout. Shipping costs are non-refundable. PureClean Performance is not responsible for issues that may arise from items that are by the customers' responsibility such as rejected on delivery, or situations where the customer does not attend to their package after delivery.

PureClean Performance is not responsible for return shipping costs or for return packages that are lost, stolen, delayed, or damaged in transit. A return is not considered received until it has been delivered to and accepted by PureClean Performance. Any loss resulting from inadequate packaging, lack of insurance, carrier damage, theft, or failure to obtain tracking remains the customer’s responsibility.

To cancel a subscription, the customer must contact PureClean Performance in writing and receive confirmation at least five business days before the next scheduled billing or order-processing date. Once an order has been transferred to the shipping carrier, the customer assumes responsibility for the shipment.

There are no refunds or returns for international orders (not inside the US), and all sales are final.

Shipping Insurance Policy

PureClean Performance does not automatically include shipping insurance. Standard carrier coverage and limitations may apply.

PureClean Performance reserves the right to select the shipping carrier and service used for each order unless other arrangements are agreed to in advance. Please note that the carrier and service selected may affect the amount of coverage available and the customer's responsibilities in the event of loss or damage.

Shipping charges quoted or collected may not include all applicable taxes, duties, customs fees, carrier surcharges, or other charges.

If additional amounts become due, PureClean Performance may, at its discretion, hold, pause, cancel, or withhold shipment until the additional charges are paid or otherwise resolved. 

PureClean Performance also reserves the right, to the extent permitted by law, to charge or invoice the customer after shipment for additional carrier charges, taxes, duties, customs fees, surcharges, address-correction fees, or other shipment-related amounts that are assessed or identified after the order has shipped.

If you would like additional protection against loss, damage, theft, mishandling, or other carrier-related issues, please contact us before your order ships. Additional shipping insurance or declared-value coverage can be added at your request and expense.

If additional coverage is not requested, the customer accepts the shipment subject to the coverage, exclusions, and limitations provided by the selected carrier.

While PureClean Performance will make reasonable efforts to assist customers with carrier-related claims, PureClean Performance is not responsible for loss, damage, theft, mishandling, or other issues that occur while a shipment is in the carrier's possession, except where required by law.

Any difference between the value of the order and the amount covered or reimbursed by the carrier is the customer's responsibility when additional insurance was not requested.

If for any reason you don’t totally love our products, please contact us at 888.371.1033. Please see our shipping and returns and refund polices for extended policy information

Contact support@purecleanperformance.com within 60 days and we will provide an exchange or 100% refund of your product purchase price in accordance with our return and refund policy on our website.